عنوان
پدید آورنده
موضوع
رده
HE9787.3.A4 H86 2009eb
HE9787
.
3
.
A4
H86
2009eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0754680223
(Number (ISBN
9780754680222
Erroneous ISBN
0754671933
Erroneous ISBN
9780754671930
NATIONAL BIBLIOGRAPHY NUMBER
Number
b795622
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Anger in the air :
General Material Designation
[Book]
Other Title Information
combating the air rage phenomenon /
First Statement of Responsibility
Joyce A. Hunter.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Burlington, VT :
Name of Publisher, Distributor, etc.
Ashgate Pub.,
Date of Publication, Distribution, etc.
©2009.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (228 pages)
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
Anger in the air -- The perfect storm : airline policies that cause air rage -- Personnel policies that cause air rage or why unhappy workers = angry passengers -- Passengers' emotional baggage : addicted, crazy or just plain rude? -- Paassenger baggage : rage addiction -- The genesis of air rage -- Reducing air rage : smiling customer service.
0
SUMMARY OR ABSTRACT
Text of Note
Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions?
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
MIL
Stock Number
224293
OTHER EDITION IN ANOTHER MEDIUM
Title
Anger in the air.
International Standard Book Number
9780754671930
TOPICAL NAME USED AS SUBJECT
Aggressiveness.
Air rage.
Anger.
Aggressiveness.
Air rage.
Anger.
HEALTH & FITNESS-- Safety.
(SUBJECT CATEGORY (Provisional
HEA-- 021000
DEWEY DECIMAL CLASSIFICATION
Number
363
.
12/4
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HE9787
.
3
.
A4
Book number
H86
2009eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Hunter, Joyce A.
ORIGINATING SOURCE
Date of Transaction
20201207083739.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
