1. Welcome : an introduction to international hospitality management -- 2. Cultures and the challenges of international hospitality -- 3. The international hospitality industry -- 4. Exploring the international environment -- 5. International marketing -- 6. International hospitality market entry -- 7. Strategic planning and international hospitality enterprises -- 8. International human resources management : managing diversity -- 9. Enterpreneurship and SMEs in the global market -- 10. Managing social responsibility in international hospitality -- 11. Analysis of international hospitality management.
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SUMMARY OR ABSTRACT
Text of Note
"International Hospitality Management: concepts and cases brings together the latest developments in global hospitality operations with contemporary management principles. It develops a critical view of the management practices and the traditional theories, analysing how appropriate they are to the hospitality and tourism industries in a multicultural context." "International Hospitality Management: concepts and cases is designed to instil a greater awareness of the cultural factors influencing the strategies and performances of international hospitality organizations. This approach focuses on a critical analysis of the relevance and application of general management theory and practice to the hospitality industry."--Jacket.