عنوان
پدید آورنده
موضوع
رده
HF5415.5 .G76 2004
HF5415
.
5
.
G76
2004
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0793188237
(Number (ISBN
9780793188239
NATIONAL BIBLIOGRAPHY NUMBER
Number
b793619
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Positively outrageous service :
General Material Designation
[Book]
Other Title Information
how to delight and astound your customers and win them for life /
First Statement of Responsibility
T. Scott Gross.
EDITION STATEMENT
Edition Statement
2nd ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Chicago :
Name of Publisher, Distributor, etc.
Dearborn Trade Pub.,
Date of Publication, Distribution, etc.
©2004.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xii, 211 pages ;
Dimensions
23 cm
GENERAL NOTES
Text of Note
Includes index.
CONTENTS NOTE
Text of Note
In the beginning -- More POS stories -- Sam Walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox.
0
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
QBI
Stock Number
1238064
TOPICAL NAME USED AS SUBJECT
Customer services.
Customer services.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
G76
2004
PERSONAL NAME - PRIMARY RESPONSIBILITY
Gross, T. Scott.
ORIGINATING SOURCE
Date of Transaction
20201207064617.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
