Why relationships matter -- Goal is not a good deal, but a good outcome -- Even monkeys demand fairness -- Power of us -- Mind of the negotiator -- Four pillars of relationship negotiation -- Don't feed the bears -- Be prepared -- Five steps to success -- Goals--What you really want -- Routes--How to get there -- Arguments--making your case -- Substitutes--The backup plan -- Persuasion--Winning them over -- You can negotiate!
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SUMMARY OR ABSTRACT
Text of Note
"Negotiation is the process of connecting with another person or persons, resolving your differences, and coming up with solutions persons, resolving your differences, and coming up with solutions persons, resolving your differences, and coming up with solutions"--Preface.