Previous ed. published as: Communicating across cultures. London : Macmillan, 1999.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
SUMMARY OR ABSTRACT
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"Organisations today have highly diverse employees, customers and suppliers, differing in culture, ethnicity, gender, age, disability, education and so on. Communicating across Cultures at Work analyses these differences and shows how to adapt communication methods for effective communication with people from different backgrounds. Written by the author of the leading text on interpersonal behaviour at work, it is distinctive in covering all types of demographic diversity and in closely integrating research and practical applications. A new chapter in this second edition covers a range of work activities including intercultural interviewing, negotiating, group work and leadership."--Jacket.