Access, quality and satisfaction: three critical concepts in health services and health care delivery / Jennie J. Kronenfeld -- Access, quality and satisfaction with care: concerns of Vietnam veterans / Katherine S. Virgo [and others] -- Disparities in outcomes of acute myocardial infarction across health insurance statuses / Jay J. Shen [and others] -- Racial and socioeconomic differences in predictors of dental care use / Sam S. Kim, Jennie J. Kronenfeld and Patrick A. Rivers -- Getting your own doctor is "a stab in the dark": exploring the presence of on-call doctors at hospital births and potential implications for nursing practice / Heather Dillaway and Sonica Rehan -- Dreams of hot toast and smiling nurses: toward a model of patient-responsive care in nursing homes / Eva Kahana -- Institutional constraints on residents in long-term care facilities for the elderly / Samantha Sterns and Eva Kahana -- The triad of health care--access quality, and cost: a story of Hungary in 2006 / Katalin Papp and Beth Furlong -- Between a rock and a hard place: access, quality and satisfaction with care among women living in rural and remote communities in Canada / Ivy L. Bourgeault [and others] -- Public health care for low-income and minority women with children in an age of welfare reform / Vicky M. MacLean, Patricia Parker and Melissa Sandefur -- Steps to a negotiated consensus: a framework for developing community health initiatives / Teresa L. Scheid [and others].