the marketing approach to earning popular support in theaters of operation /
First Statement of Responsibility
Todd C. Helmus, Christopher Paul, Russell W. Glenn.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Santa Monica, CA :
Name of Publisher, Distributor, etc.
RAND Corp.,
Date of Publication, Distribution, etc.
2007.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xxvii, 211 pages) :
Other Physical Details
illustrations
GENERAL NOTES
Text of Note
"Prepared for the United States Joint Forces Command."
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 189-211).
CONTENTS NOTE
Text of Note
What makes shaping so difficult? -- Applying marketing principles to shaping -- Shaping solutions based on recent operational experiences -- Summary of conclusions and recommendations.
0
SUMMARY OR ABSTRACT
Text of Note
Virtually every action, message, and decision of a military force shapes the opinions of an indigenous population: strategic communication, treatment of civilians at vehicle checkpoints, and the accuracy or inaccuracy of aerial bombardment. These of U.S. goodwill mean little if its actions convey otherwise. Consequently, a unified message in both word and deed is fundamental to success. Business marketing practices provide a useful framework for improving U.S. military efforts to shape the attitudes and behaviors of local populations in a theater of operations as well as those of a broader, international audience. Enlisting Madison Avenue extracts lessons from these business practices and adapts them to U.S. military efforts, developing a unique approach to shaping that has the potential improve military-civilian relations, the accuracy of media coverage of operations, communication of U.S. and coalition objectives, and the reputation of U.S. forces in theater and internationally. Foremost among these lessons are the concepts of branding, customer satisfaction, and segmentation of the target audience, all of which serve to maximize the impact and improve the outcome of U.S. shaping efforts.
SYSTEM REQUIREMENTS NOTE (ELECTRONIC RESOURCES)
Text of Note
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
JSTOR
Stock Number
22573/cttp3md
OTHER EDITION IN ANOTHER MEDIUM
Title
Enlisting Madison Avenue.
International Standard Book Number
0833041568
TOPICAL NAME USED AS SUBJECT
Military art and science.
War-- Protection of civilians.
HISTORY-- Military-- Strategy.
Informationsvermittlung
Kriegführung
Military art and science.
POLITICAL SCIENCE-- International Relations-- General.