The negotiation imperative -- The flexibility of the master negotiator -- Getting ready to negotiate -- The art of the master competitor -- Executing a competitive negotiation -- Mastering the art of collaboration -- Mastering the art of compromise -- Mastering accommodation and avoidance strategies -- Three (or more) is a crowd : mastering multiparty negotiations -- Mastering the framing process in negotiation -- Mastering the power and influence process -- Mastering personal negotiations.