عنوان

Handbook of hospitality operations and IT /

(Number (ISBN

0080879152

(Number (ISBN

0750687533

(Number (ISBN

9780080879154

(Number (ISBN

9780750687539

Number

b770247

Title Proper

Handbook of hospitality operations and IT /

General Material Designation

[Book]

First Statement of Responsibility

edited by Peter Jones.

Edition Statement

1st ed.

Place of Publication, Distribution, etc.

Burlington, MA :

Name of Publisher, Distributor, etc.

Butterworth Heinemann,

Date of Publication, Distribution, etc.

2008.

Specific Material Designation and Extent of Item

1 online resource (xvi, 432 pages) :

Other Physical Details

illustrations

Text of Note

Includes bibliographical references and index.

Text of Note

Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk).

Text of Note

Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.

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0

Text of Note

Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Theories of operations management, involving the processing of materials, customers and information * The responsibilities of the operations manager: quality, productivity, and innovation * The role of the customer in operations management * Major aspects of operations and information management in hospitality.

Source for Acquisition/Subscription Address

Elsevier Science & Technology

Stock Number

153059:153216

Title

Handbook of hospitality operations and IT.

International Standard Book Number

9780750687539

Parallel Title

Hospitality operations and IT

Hospitality industry-- Management.

Hospitality industry-- Management.

Number

Edition

Class number

Book number

Jones, Peter,1951-

Date of Transaction

20201206163001.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y