عنوان

Managing quality /

(Number (ISBN

0631236147

(Number (ISBN

9780631236146

Number

b767545

Title Proper

Managing quality /

General Material Designation

[Book]

First Statement of Responsibility

edited by Barrie G. Dale.

Edition Statement

4th ed.

Place of Publication, Distribution, etc.

Malden, MA :

Name of Publisher, Distributor, etc.

Blackwell Pub.,

Date of Publication, Distribution, etc.

2003.

Specific Material Designation and Extent of Item

xxv, 519 pages :

Other Physical Details

illustrations ;

Dimensions

25 cm

Text of Note

Includes bibliographical references and index.

Text of Note

pt. 1. The Development, Introduction and Sustaining of Total Quality Management (TQM) -- Ch. 1. TQM: An Overview / B.G. Dale -- Ch. 2. The Role of Management in TQM / B.G. Dale -- Ch. 3. The Received Wisdom on TQM / B.G. Dale -- Ch. 4. The Introduction of TQM / B.G. Dale -- Ch. 5. A Framework for the Introduction of TQM / B.G. Dale -- Ch. 6. Levels of TQM Adoption / B.G. Dale and D.M. Lascelles -- Ch. 7. Sustaining TQM / B.G. Dale -- pt. 2. The Business Context of TQM -- Ch. 8. Policy Deployment / R.G. Lee and B.G. Dale -- Ch. 9. Quality Costing / B.G. Dale -- Ch. 10. Managing Human Resources for Quality Management / A. Wilkinson and A. Brown -- Ch. 11. Managing Service Quality / B.R. Lewis -- Ch. 12. Supplier Development / B. Burnes and B.G. Dale -- Ch. 13. Business to Business, Old-Economy Businesses and the Quality Function / R. Williams and R. Visser -- pt. 3. Quality Management Systems, Tools and Techniques -- Ch. 14. Quality Management Systems / B.G. Dale -- Ch. 15. Integrated Management Systems / G. Wilkinson and B.G. Dale -- Ch. 16. Tools and Techniques: An Overview / B.G. Dale -- Ch. 17. Quality Function Deployment / I. Ferguson and B.G. Dale -- Ch. 18. Design of Experiments / I. Ferguson and B.G. Dale -- Ch. 19. Failure Mode and Effects Analysis / J.R. Aldridge and B.G. Dale -- Ch. 20. Statistical Process Control / B.G. Dale and P. Shaw -- Ch. 21. Benchmarking / R. Love and B.G. Dale -- Ch. 22. Business Process Re-engineering / J. Macdonald and B.G. Dale -- Ch. 23. Teams and Teamwork / B.G. Dale -- Ch. 24. Self-Assessment, Models and Quality Awards / B.G. Dale -- pt. 4. TQM through continuous Improvement -- Ch. 25. Managing Quality: Epilogue / B.G. Dale.

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Text of Note

"Managing Quality" reflects contemporary developments and includes information on the latest international standards and the excellence model. It should provide readers with an understanding of the principles of TQM whilst explaining the links between TQM theories and other business models.

International Standard Book Number

9780631236146

Engineering-- Management.

Total quality management.

Total quality management.

Engineering-- Management.

Kwaliteitszorg.

Qualitätsmanagement

Total quality management.

Number

Edition

Class number

Book number

Class number

Class number

Class number

Class number

System Code

System Code

System Code

Dale, B. G.

Date of Transaction

20201206125929.0

Electronic name

[Book]

Y