عنوان
پدید آورنده
موضوع
رده
HF5415.5 .G87 2003eb
HF5415
.
5
.
G87
2003eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0787970670
(Number (ISBN
9780787970673
Erroneous ISBN
0787961566
Erroneous ISBN
9780787961565
NATIONAL BIBLIOGRAPHY NUMBER
Number
b767349
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Competing in a service economy :
General Material Designation
[Book]
Other Title Information
how to create a competitive advantage through service development and innovation /
First Statement of Responsibility
Anders Gustafsson, Michael D. Johnson.
EDITION STATEMENT
Edition Statement
1st ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
San Francisco :
Name of Publisher, Distributor, etc.
Jossey-Bass,
Date of Publication, Distribution, etc.
©2003.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xv, 190 pages) :
Other Physical Details
illustrations
SERIES
Series Title
University of Michigan Business School management series
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 173-181) and index.
CONTENTS NOTE
Text of Note
Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.
0
SUMMARY OR ABSTRACT
Text of Note
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. This practical resource for executives, general managers, and managers in marketing, operations, and human resources reveals how to gain a competitive advantage by creating and implementing a strategic plan that will ultimately improve their organization's services.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
OverDrive, Inc.
Source for Acquisition/Subscription Address
OverDrive, Inc.
Stock Number
0D0EA42F-612E-477D-A345-F0620FE7C614
OTHER EDITION IN ANOTHER MEDIUM
Title
Competing in a service economy.
International Standard Book Number
0787961566
TOPICAL NAME USED AS SUBJECT
Competition.
Customer services-- Management.
Service industries-- Technological innovations-- Management.
BUSINESS & ECONOMICS-- Customer Relations.
Competition.
Customer services-- Management.
Service industries-- Technological innovations-- Management.
(SUBJECT CATEGORY (Provisional
BUS-- 018000
UNIVERSAL DECIMAL CLASSIFICATION (UDC)
Number
658.818
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
G87
2003eb
OTHER CLASS NUMBERS
Class number
83
.
68
Class number
QP
210
Class number
QQ
250
System Code
bcl
System Code
rvk
System Code
rvk
PERSONAL NAME - PRIMARY RESPONSIBILITY
Gustafsson, Anders,1964-
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Johnson, Michael D., (Michael David)
ORIGINATING SOURCE
Date of Transaction
20201206123341.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
