""Front Page""; ""Copyright Page""; ""Table of Contents""; ""Foreword""; ""Preface""; ""Acknowledgments""; ""Section I: IQ Application in the Healthcare Industry""; ""Ch I: Galaxy's Data Quality Program: A Case Study""; ""Ch II: Information Quality Function Deployment""; ""Section II: IQ Application in Banking, Real Estates, and Postal Industry""; ""Ch III: Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators""; ""Ch IV: Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis""
Text of Note
""Ch V: Applying Name Knowledge to Information Quality Assessments""""Section III: IQ Applications for Database Management Services""; ""Ch VI: Information Quality: How Good are Off-the-Shelf DBMS?""; ""Ch VII: Management of Data Streams for Large-Scale Data Mining""; ""Ch VIII: Metadata Quality Problems in Federated Collections""; ""Section IV: IQ Application for Research and Development""; ""Ch IX: Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data""; ""Ch X: Quality Measures and the Information Consumer""
Text of Note
""Ch XI: DQ Options: Evaluating Data Quality Projects Using Real Options""""Ch XII: Purpose-Focused View of Information Quality: Teleological Operations Research-Based Appproach""; ""About the Authors""; ""Index""
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SUMMARY OR ABSTRACT
Text of Note
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
OTHER EDITION IN ANOTHER MEDIUM
Title
Challenges of managing information quality in service organizations.
International Standard Book Number
1599044218
TOPICAL NAME USED AS SUBJECT
Database management-- Quality control.
Information resources management-- Quality control.
Information technology-- Management.
Service industries-- Information technology-- Quality control.