The Management of Hospitality and Tourism Enterprises
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
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Includes bibliographical references and index.
CONTENTS NOTE
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LIST OF CONTRIBUTORS -- PROLOGUE Abraham Pizam and Yoel Mansfeld -- 1. Towards a Theory of Tourism Security -- Abraham Pizam and Yoel Mansfeld -- SECTION I: TOURISM, TERRORISM AND CIVIL UNREST ISSUES -- Introduction Yoel Mansfeld and Abraham Pizam -- 2. A Social Theory of Terrorism and Tourism -- Peter Tarlow -- 3. War, Terror, and the Tourism Market in Israel -- Aliza Fleischer and Steven Buccola -- 4. Tourism and Civil Disturbances: An Evaluation of Recovery Strategies in Fiji 1987-2000 -- Brian King and Tracy Berno -- SECTION II: TOURISM AND CRIME ISSUES -- Introduction -- Yoel Mansfeld and Abraham Pizam -- 5. The Growth of the Caribbean Narcoeconomy: Implications for Tourism -- Jerome L. McElroy -- 6. Do Incidences of Theft at Tourist Destinations have a Negative Effect on Tourists' Decisions to Travel to Affected Destinations? -- Judy Holcomb and Abraham Pizam -- 7. The Tourist and his Criminal: Patterns in Street Robbery -- Dee Wood Harper -- SECTION III: TOURISM AND SAFETY ISSUES -- Introduction -- Yoel Mansfeld and Abraham Pizam -- 8. Recovering from SARS: The Case of Toronto Tourism -- Geoffry Wall -- 9. Risk Management for Australian Commercial Adventure Tourism Operations -- Damian Morgan and Martin Fluker -- 10. The Effect of Disaster on Peripheral Tourism Places and the Disaffection of Prospective Visitors -- Wilson Irvine and Alistair R Anderson -- 11. Safety and Security Issues Affecting Inbound Tourism in the People's Republic of China -- Zelia Breda and Carlos Costa -- 12. When Wildlife Encounters Go Wrong: Tourist Safety Issues Associated with Threatening Wildlife -- Gianna Moscardo, Matthew Taverner and Barbara Woods -- SECTION IV: TOURISM CRISIS MANAGEMENT ISSUES -- Introduction Yoel Mansfeld and Abraham Pizam -- 13. Public Relations and Advertising Strategies for Tourist Destination Image Crises -- Eli Avraham -- 14. A Comparative Assessment of Three South East Asian Tourism Recovery Campaigns: Singapore Roars: Post SARS, Wow Philippines 2003 and Bali Post October 12, 2003 Bombing -- David Beirman -- 15. The Role of Security Information in Tourism Crisis Management: The Missing Link -- Yoel Mansfeld -- 16. Crisis Management and Recovery: How Washington, DC Hotels Respond to Terrorism -- Greg Stafford, Larry Yu and Alex Kobina Armoo -- 17. Hospitality Crisis Management Practices: The Israeli Case -- Aviad Israeli and Arie Reichel -- 18. Tour Operators and Destination Safety -- Nevenka Cavlek -- SUMMARY AND CONCLUSIONS Yoel Mansfeld and Abraham Pizam -- INDEX.
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Toward a theory of tourism security / Abraham Pizam and Yoel Mansfeld -- Tourism, terrorism, and civil unrest issues / Yoel Mansfeld and Abraham Pizam -- A social theory of terrorism and tourism / Peter E. Tarlow -- War, terror, and the tourism market in Israel / Aliza Fleischer and Steven Buccola -- Fiji Islands : rebuilding tourism in an insecure world / Brian King and Tracy Berno -- Tourism and crime issues / Yoel Mansfeld and Abraham Pizam -- The growth of the Caribbean narcoeconomy : implications for tourism / Jerome L. McElroy -- Do incidents of theft at tourist destinations have a negative effect on tourists' decisions to travel to affected destinations? / Judy Holcomb and Abraham Pizam -- The tourist and his criminal : patterns in street robbery / Dee Wood Harper -- Tourism and safety issues / Yoel Mansfeld and Abraham Pizam -- Recovering from SARS : the case of Toronto tourism / Geoffrey Wall -- Risk management for Australian commercial adventure tourism operations / Damian Morgan and Martin Fluker -- The effect of disaster on peripheral tourism places and the disaffection of prospective visitors / Wilson Irvine and Alistair R. Anderson -- Safety and security issues affecting inbound tourism in the People's Republic of China / Zélia Breda and Carlos Costa -- When wildlife encounters go wrong : tourist safety issues associated with threatening wildlife / Gianna Moscardo, Matthew Taverner, and Barbara Woods -- Tourism and crisis-management issues / Yoel Mansfeld and Abraham Pizam -- Public relations and advertising strategies for managing tourist destination image crises / Eli Avraham -- A comparative assessment of three Southeast Asian tourism recovery campaigns : Singapore Roars: post SARS 2003; Bali Post, the October 12, 2002 bombing; and WOW Philippines 2003 / David Beirman -- The role of security information in tourism crisis management : the missing link / Yoel Mansfeld -- Crisis management and recovery : how Washington, DC, hotels responded to terrorism / Greg Stafford, Larry Yu, and Alex Kobina Armoo -- Hospitality crisis management practices : the Israeli case / Aviad A. Israeli and Arie Reichel -- Tour operators and destination safety / Nevenka Cavlek -- Summary and conclusions : Yoel Mansfeld and Abraham Pizam.
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SUMMARY OR ABSTRACT
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The topic of safety and security in the tourism industry is of vital importance globally. In recent years, and mainly after the 9/11 event, both academics and practitioners have started to look into crisis management issues seeking workable solutions in order to mitigate the negative impacts of safety and security incidences on the tourism industry and affected destinations. Tourism, Safety and Security: a multi dimensional analysis brings together the writings of international leading academics and practitioners in this field to discuss prevention measures and crisis management options, in incidences of tourism safety and security. The layout and content of the book are aimed at analyzing different types of safety and security problems as well as finding managerial strategies and tactics to address them. Divided into four sections this book looks at: Tourism and security issues: including the impact of terror in the hotel market in Israel Tourism and crime issues: including premises liability, drug trafficking, theft and street robbery Tourism and safety Issues: including the impact of SARS in Asia and Foot and Mouth Disease in the UK Tourism crisis management issues: including the 9/11 crisis, public relations, and the aftermath of the Bali bombings Each chapter has a user friendly structure including study objectives, concept definitions and review questions. Global view on the relationship between tourism and safety & security issues The only book that addresses the subject matter from a multi dimensional perspective incorporating the disciplines of hospitality, tourism, geography, management, sociology, psychology, criminology, etc. Chapters that cover various aspects and methodologies, such as theoretical, empirical and case studies.