عنوان
پدید آورنده
موضوع
رده
HF5415.5 .Y34 2008
HF5415
.
5
.
Y34
2008
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0230514979
(Number (ISBN
9780230514973
NATIONAL BIBLIOGRAPHY NUMBER
Number
b759118
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
The service providers /
General Material Designation
[Book]
First Statement of Responsibility
Dana Yagil.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York. :
Name of Publisher, Distributor, etc.
Palgrave Macmillan,
Date of Publication, Distribution, etc.
2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
x, 236 pages :
Other Physical Details
illustrations ;
Dimensions
23 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 204-232) and index.
CONTENTS NOTE
Text of Note
Pretending and dissembling : the act of service -- Influence and control in the service interaction -- Social exchange : equity and justice in service -- Being always right : customer behavior towards service providers -- Being only human : service providers' behavior towards customers -- Service provider attributes -- Organizational perspectives of the service role -- Service relationships : the impact of service providers on customers -- Conclusion : managerial implications and future research directions.
0
SUMMARY OR ABSTRACT
Text of Note
Integrating theory and research, this title discusses the distinctive issues relevant to service providers and provides a range of integrated knowledge on employees in customer service roles.
OTHER EDITION IN ANOTHER MEDIUM
Title
Service providers.
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction.
Customer relations.
Customer services.
Beziehungsmanagement
Consumentengedrag.
Consumer satisfaction.
Consumer satisfaction.
Customer relations.
Customer relations.
Customer services.
Customer services.
Dienstverlening.
Kundenmanagement
Marketing.
Verbraucherzufriedenheit
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
Y34
2008
OTHER CLASS NUMBERS
Class number
85
.
40
System Code
bcl
PERSONAL NAME - PRIMARY RESPONSIBILITY
Yagil, Danah.
ORIGINATING SOURCE
Date of Transaction
20201204190318.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
