Cover -- TABLE OF CONTENTS -- Preface -- Chapter 1. Marketing research and information -- Chapter 2. Information in the knowledge economy -- Chapter 3. The marketing database -- Chapter 4. The marketing research process -- Chapter 5. Using secondary research -- Chapter 6. Observation research -- Chapter 7. Qualitative research -- Chapter 8. Quantitative data -- Chapter 9. Questionnaire design -- Chapter 10. Sampling -- Chapter 11. Quantitative data analysis -- Chapter 12. Presenting marketing research -- Bibliography -- Last Page.