State of Wisconsin IT : destroying the barriers to borderless government / Matt Miszewski -- Westchester County case study / Norman Jacknis, Scott Erik Fernqvist -- Repairing the broken information technology department / Glenn Trommels -- Becoming an enterprise : developing an e-governance structure in Nevada County, California / Dave Bloch -- IT governance at the City of Naperville, Illinois / Donald J. Carlsen -- Cutting the red tape to go paperless / J. Louis Boglioli -- Implementation of a computerized maintenance management system (CMMS) for the city of Naperville Department of Public Utilities / Lawrence E. Gunderson -- Insuring a successful ERP implementation : lessons learned from a failed project at a state public university / Kimberly Furumo -- To shop and buy in L.A. / Paul W. Taylor -- Technology contracting in the public sector / Milton L. Petersen -- GovBenefits.gov : a case study in government-to-citizen interaction / Curtis Turner -- Tampa, Florida internet-based customer service center / Steven M. Cantler -- Conquering the invasion of technology : e-government and property tax collections in the Stonewall County Tax Commissioner's Office / Saundra J. Reinke, Dwight D. Johnson -- Alaska federal health care access network : deploying telemedicine services in the 49th state / Bogdan Hoanca -- YerelNet (local network) : a web portal and a web-enabled communication platform for Turkish local governments / Mete Yildiz -- The New York State website : accommodating diversity through a distributed management structure / J. Ramon Gil-Garcia, Sharon S. Dawes -- Bureau of Housing Services (BHS) / Luis Felipe Luna-Reyes [and others] -- A collaborative communications center and public safety data systems / Jerome A. Schulz, Richard Tuma -- The challenges of building a knowledge management system for local collaboration / Yu-Che Chen, Kurt Thurmaier -- Using GIS to generate spatial datasets for public management and analysis : a description of the enterprise zone fiscal impact project in Indiana / Jim Landers -- The techonomic divide / Alex Pettit, Anthony Caranna.
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SUMMARY OR ABSTRACT
Text of Note
"This book includes cases from local, state, Federal, and international governments, covering a wide variety of technologies such as geographic information systems, enterprise resource planning, Web-based customer response systems, and cross-agency shared systems, among others. The practitioners' in-depth knowledge brings a reality to the cases that readers will find stimulating as well as instructive"--Provided by publisher.
OTHER EDITION IN ANOTHER MEDIUM
Title
Case studies on digital government.
International Standard Book Number
9781599041773
TOPICAL NAME USED AS SUBJECT
Electronic government information, Case studies.
Internet in public administration, Case studies.
Public administration-- Information resources management, Case studies.
Public administration-- Information technology, Case studies.
Electronic government information.
Internet in public administration.
POLITICAL SCIENCE-- Public Affairs & Administration.
Public administration-- Information resources management.