عنوان
پدید آورنده
موضوع
رده
HF5415.5 .Q85 2005eb
HF5415
.
5
.
Q85
2005eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1845441303
(Number (ISBN
1845442911
(Number (ISBN
9781845441302
(Number (ISBN
9781845442910
NATIONAL BIBLIOGRAPHY NUMBER
Number
b757919
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
QUIS 9 /
General Material Designation
[Book]
First Statement of Responsibility
Guest editor, Anders Gustafsson.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Bradford, England :
Name of Publisher, Distributor, etc.
Emerald Group Pub.,
Date of Publication, Distribution, etc.
©2005.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (85 pages)
SERIES
Series Title
International journal of service industry management ;
Volume Designation
v. 16, no. 2
CONTENTS NOTE
Text of Note
INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Managing overall service quality in customer care centers; Dynamics of service attributes: a test of Kano's theory of attractive quality; Assessing behavior before it becomes behavior; Communication as an element of service value; Video-based methodology: capturing real-time perceptions of customer processes; Book review
0
SUMMARY OR ABSTRACT
Text of Note
This issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University, USA.
TOPICAL NAME USED AS SUBJECT
Customer services-- Management.
Service industries.
Customer services-- Management.
Service industries.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
Q85
2005eb
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Gustafsson, Anders,1964-
ORIGINATING SOURCE
Date of Transaction
20201204180142.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
