[authors, Bob Foley and Joe Johnson ; based on previous material by Joe Johnson].
EDITION STATEMENT
Edition Statement
4th ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Oxford :
Name of Publisher, Distributor, etc.
Published for the Institute of Leadership & Management by Pergamon Flexible Learning,
Date of Publication, Distribution, etc.
2003.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (viii, 120 pages) :
Other Physical Details
illustrations
SERIES
Series Title
Superseries
GENERAL NOTES
Text of Note
Previously published in NEBS Management Development super series, 3rd edition: 1997.
CONTENTS NOTE
Text of Note
Front Cover; Achieving Quality; Copyright Page; Contents; Workbook introduction; 1. ILM Super Series study links; 2. Links to ILM qualifications; 3. Links to S/NVQs in Management; 4. Workbook objectives; 5. Activity planner; Session A: Quality in context; 1. Introduction; 2. The meaning of quality; 3. Ensuring quality; 4. Total quality management; 5. Achieving quality at team level; 6. Summary; Session B: Standards; 1. Introduction; 2. Types of standards; 3. BS EN ISO 9000:2000; 4. Quality management system; 5. Management responsibility; 6. Resource management; 7. Product realization
Text of Note
8. Measurement analysis and improvement9. Summary; Session C: Quality control and statistics; 1. Introduction; 2. The mean, the range and the standard deviation; 3. The distribution of data; 4. Summary; Session D: Statistical process control; 1. Introduction; 2. Sampling; 3. Acceptable quality level (AQL); 4. Control limits; 5. Applying the techniques; 6. Summary; Performance checks; 1. Quick quiz; 2. Workbook assessment; 3.Work-based assignment; Reflect and review; 1. Reflect and review; 2. Action plan; 3. Extensions; 4. Answers to self-assessment questions; 5. Answers to activities
0
8
SUMMARY OR ABSTRACT
Text of Note
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
OTHER EDITION IN ANOTHER MEDIUM
Title
Achieving quality.
International Standard Book Number
9780750658744
CORPORATE BODY NAME USED AS SUBJECT
Institute of Leadership & Management (Great Britain)-- Examinations
Institute of Leadership & Management (Great Britain)
TOPICAL NAME USED AS SUBJECT
Quality control-- Methodology, Study guides.
BUSINESS & ECONOMICS-- Quality Control.
Examinations.
Quality control-- Methodology.
TECHNOLOGY & ENGINEERING-- Quality Control.
(SUBJECT CATEGORY (Provisional
BUS-- 053000
TEC-- 032000
DEWEY DECIMAL CLASSIFICATION
Number
658
.
5/62
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
TS156
Book number
.
F65
2003eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Foley, Bob.
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Johnson, Joe.
CORPORATE BODY NAME - ALTERNATIVE RESPONSIBILITY
Institute of Leadership & Management (Great Britain)