عنوان

Service innovation :

(Number (ISBN

1281865915

(Number (ISBN

1848161301

(Number (ISBN

6611865918

(Number (ISBN

9781281865915

(Number (ISBN

9781848161306

(Number (ISBN

9786611865917

Erroneous ISBN

1860943675

Erroneous ISBN

9781860943676

Number

b750008

Title Proper

Service innovation :

General Material Designation

[Book]

Other Title Information

organizational responses to technological opportunities & market imperatives /

First Statement of Responsibility

editors, Joe Tidd, Frank M. Hull.

Place of Publication, Distribution, etc.

London :

Name of Publisher, Distributor, etc.

Imperial College Press,

Date of Publication, Distribution, etc.

©2003.

Specific Material Designation and Extent of Item

1 online resource (xiv, 437 pages) :

Other Physical Details

illustrations.

Series Title

Series on technology management ;

Volume Designation

v. 9

Text of Note

Includes bibliographical references (pages 391-427) and index.

Text of Note

Managing service innovation : variations of best practice / Joe Tidd and Frank M. Hull -- Organizing innovation in services / Patrick Vermeulen and Wietze Van Der Aa -- Getting "customer lock on" through innovation in services / Sandra Vandermerwe -- Services and the knowledge-based economy / Ian Miles -- Service innovation : aiming to win / Tony Clayton -- The organization of new service development in the USA and UK / Frank M. Hull and Joe Tidd -- Effects of innovation in standardised, customised, and bespoke services : evidence from Germany / Christiane Hipp -- Innovation in healthcare delivery / D. Jane Bower -- Product development in financial services : picking the right leader for success / Evangelia Chortatsiani -- Of barnacles and banking : innovation in financial services / Paul Nightingale -- Innovation in design, engineering, and project management services / David M. Gann and Ammon J. Salter -- Are firms moving "downstream" into high-value services? / Andrew C. Davies -- A composite framework of product development and delivery effectiveness in services / Frank M. Hull and Joe Tidd -- Product development in service enterprises : case studies of good practice / Frank M. Hull.

0

Text of Note

In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is.

Title

Service innovation.

International Standard Book Number

9781860943676

Parallel Title

Organizational responses to technological opportunities & market imperatives

Customer services-- Technological innovations.

Service industries-- Technological innovations.

BUSINESS & ECONOMICS-- Industries-- General.

Customer services-- Technological innovations.

Dienstensector.

Management.

Service industries-- Technological innovations.

Vernieuwing.

BUS-- 070000

Number

Edition

Class number

Book number

Hull, Frank.

Tidd, Joseph,1960-

Date of Transaction

20201204095032.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y