عنوان
پدید آورنده
موضوع
رده
HD9980.5 .L35 2001
HD9980
.
5
.
L35
2001
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0750652446
(Number (ISBN
9780750652445
NATIONAL BIBLIOGRAPHY NUMBER
Number
b748922
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Empowerment :
General Material Designation
[Book]
Other Title Information
HR strategies for service excellence /
First Statement of Responsibility
Conrad Lashley.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boston :
Name of Publisher, Distributor, etc.
Butterworth/Heinemann,
Date of Publication, Distribution, etc.
2001.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvii, 300 pages :
Other Physical Details
illustrations ;
Dimensions
24 cm.
SERIES
Series Title
The hospitality, leisure and tourism series
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 277-293) and index.
TOPICAL NAME USED AS SUBJECT
Customer services-- Management.
Service industries-- Management.
Service industries-- Quality control.
Customer services-- Management.
Dienstleistungsbetrieb.
Empowerment.
Service industries-- Management.
Service industries-- Quality control.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
3
Edition
21
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HD9980
.
5
Book number
.
L35
2001
OTHER CLASS NUMBERS
Class number
QQ
250
System Code
rvk
PERSONAL NAME - PRIMARY RESPONSIBILITY
Lashley, Conrad.
ORIGINATING SOURCE
Date of Transaction
20201204085419.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
