Part part one INTRODUCING QUALITY User Guide -- chapter 1 The quality imperative -- chapter 2 Quality: a strategic decision? -- chapter 3 Barriers to quality -- chapter 4 The emergence of management -- part part two THE QUALITY GURUS User Guide -- chapter 5 Philip B. Crosby -- chapter 6 W. Edwards Deming -- chapter 7 Armand V. Feigenbaum -- chapter 8 Kaoru Ishikawa -- chapter 9 Joseph M. Juran -- chapter 10 John S. Oakland -- chapter 11 Shigeo Shingo -- chapter 12 Genichi Taguchi -- part part three CONTEMPORARY THINKING User Guide -- chapter 13 Contingency theory -- chapter 14 Organisations as systems -- chapter 15 Organisational cybernetics -- chapter 16 Soft systems thinking -- chapter 17 Critical Systems Thinking -- chapter 18 Business Process Re-engineering -- chapter 19 The learning organisation -- part part four Methods, Tools and Techniques -- chapter 20 Process analysis -- chapter 21 Quality Management Systems: ISO 9000 -- chapter 22 Statistical methods -- chapter 23 Benchmarking -- chapter 24 Supplier development -- chapter 25 Qualitative methods -- chapter 26 Total Quality Management through TSI -- chapter 27 Effective organisation -- chapter 28 Employee participation -- chapter 29 Stakeholder participation -- chapter 30 Implementing quality programmes.
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SUMMARY OR ABSTRACT
Text of Note
This innovative text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking.
OTHER EDITION IN ANOTHER MEDIUM
Title
Quality.
International Standard Book Number
0415181631
TOPICAL NAME USED AS SUBJECT
Manufacturing industries-- Management, Case studies.
Service industries-- Management, Case studies.
Total quality management, Case studies.
Industrie manufacturière-- Gestion-- Cas, Études de.