عنوان
پدید آورنده
موضوع
رده
HG1616.C87 K56 2010eb
HG1616
.
C87
K56
2010eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
9789814312660
(Number (ISBN
9814312665
Erroneous ISBN
9789814302074
Erroneous ISBN
9814302074
NATIONAL BIBLIOGRAPHY NUMBER
Number
b744181
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Bank 2.0 :
General Material Designation
[Book]
Other Title Information
how customer behaviour and technology will change the future of financial services /
First Statement of Responsibility
Brett King.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Singapore :
Name of Publisher, Distributor, etc.
Marshall Cavendish Business,
Date of Publication, Distribution, etc.
2010.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (397 pages) :
Other Physical Details
illustrations
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 394-397).
CONTENTS NOTE
Text of Note
What the internet and "crackberry" have taught customers -- Measuring the customer experience -- Rebuilding the branch one customer at a time -- Please hang up and try again : contact centres and IVRs -- Web : more than 10 years old ... and still broken -- Mobile : the new internet and death of cash? -- ATM and self-service banking : convergence and control -- Navigating rapid change dynamics -- Deep impact : technology and disruptive innovation -- Gridless customer experience : more complexity, more choice -- The emergence of the prosumer : collective intelligence, social networking and Web 2.0 -- Future payments and cash : RFID, biometrics, P2P micropayments, digital cash -- Death of advertising : predictive and precognitive sales and marketing -- The BANK 2.0 road map.
0
SUMMARY OR ABSTRACT
Text of Note
BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet--all within the next 10 years.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
01201487
Source for Acquisition/Subscription Address
OverDrive, Inc.
Stock Number
6EAEAF76-3D04-4A3F-B643-123321D1F620
OTHER EDITION IN ANOTHER MEDIUM
Title
Bank 2.0.
International Standard Book Number
9789814302074
TOPICAL NAME USED AS SUBJECT
Bank management.
Banks and banking-- Customer services.
Financial services industry.
Bank management.
Banks and banking-- Customer services.
Banktjänster.
Bankväsen.
BUSINESS & ECONOMICS-- Banks & Banking.
Financial services industry.
(SUBJECT CATEGORY (Provisional
BUS-- 004000
DEWEY DECIMAL CLASSIFICATION
Number
332
.
17
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HG1616
.
C87
Book number
K56
2010eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
King, Brett,1968-
ORIGINATING SOURCE
Date of Transaction
20201204043717.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
