asserting your value with marketing and advocacy /
First Statement of Responsibility
Judith A. Siess.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Chicago :
Name of Publisher, Distributor, etc.
American Library Association,
Date of Publication, Distribution, etc.
2003.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xvi, 154 pages)
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 123-146) and index.
CONTENTS NOTE
Text of Note
The primacy of customer service and other basics -- Doing the groundwork : marketing -- Publicity : the tangibles -- Public relations : the personal touch -- Advocacy : putting it all together.
0
SUMMARY OR ABSTRACT
Text of Note
Here are all the tools you need to make your community aware of just how indispensable your services are. Expert librarian Judith Siess offers practical strategies to connect with customers, make services both visible and valuable to the community, and get the word out using proven marketing, customer service and public relations tactics specifically tailored to the library environment. Packed with all the best practices in marketing library services, this hands-on guide provides inspiring stories and case studies of library colleagues around the nation who are successfully advocating and marketing themselves and their services.
OTHER EDITION IN ANOTHER MEDIUM
Title
Visible librarian.
International Standard Book Number
0838908489
TOPICAL NAME USED AS SUBJECT
Advertising-- Libraries.
Libraries-- Marketing.
Libraries-- Public relations.
Public services (Libraries)
Consumer Behavior.
Librarians.
Libraries.
Library Services.
Marketing.
Public Relations.
Bibliothèques et utilisateurs.
Bibliothèques-- Marketing.
Bibliothèques-- Publicité
Bibliothèques-- Relations publiques.
Advertising-- Libraries.
Bibliotecas (aspectos sociais)
LANGUAGE ARTS & DISCIPLINES-- Library & Information Science-- General.