Includes bibliographical references (pages 241-244).
CONTENTS NOTE
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Advanced strategies overview -- The complexities of decision-making -- Conflict management strategies -- Consulting strategies for facilitators -- Essential processes for facilitators.
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SUMMARY OR ABSTRACT
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"This book includes techniques for dealing with dilemmas in facilitation, shows how to maintain neutrality in various situations, and reveals how to work effectively with group leaders. Ingrid Bens outlines six common decision quandaries and offers tips on how advanced facilitators resolve them. She suggests various tools that can be used to intervene in group conflicts in order to put participants back on track. The author also outlines five steps for managing complex situations - assessment, design, contracting, implementation, and follow-up - and shows how to implement each step to maximize effectiveness." "Advanced Facilitation Strategies, with an accompanying CD-ROM, is a valuable toolkit filled with customizable instruments, charts, tools, checklists, references, and guides for all practitioners."--Jacket.
SYSTEM REQUIREMENTS NOTE (ELECTRONIC RESOURCES)
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System requirements for accompanying CD-ROM: PC with MS Office 98SE or later; Mac with Apple OS 8.6 or later.