Mirror image : reflecting on how our personal pursuits show in our professional practice / Gary Wagenheim, Robert Clark, and Alexander Crispo -- Words of trust : building trust in the workplace / David Piltz -- Difficult conversations : making them easier / Beverly J. Bitterman -- Unstructured coaching conversations: coaching the coach / Travis L. Russ -- I'd like you to meet ... : introducing a new hire / Lucille Maddalena -- Redirect : achieving positive outcomes / Devora Zack -- Team extreme challenge : solving difficult tasks / Amy Henderson -- Puzzling behavior : discovering how teams work / Jo-Ann C. Byrne -- Beyond the Olympics : discussing autocratic vs. democratic leadership / Barbara Pate Glacel -- Signatures and shoes : breaking the ice / Mahaveer Jain -- Facilitation tools : using spectrogram analysis / Elisabeth C. Ayres, Catherine Cable, and Sophia Zia -- Follow the leader : exploring trust as a leadership requirement / Harriet Rifkin -- A bull's-eye every time : setting short-term goals / Linda S. Eck Mills -- Credit bureau reporting : solving the mystery / Dawn J. Mahoney -- The importance of consulting diagnosis / Karl E. Sharicz and Carol Ann Zulauf Sharicz -- Team effectiveness assessment measure (TEAM) / Udai Pareek -- Corporate social responsibility : determining your position / Homer H. Johnson -- Scale of intellectual capital for organizations (SICO) / Sacip Toker, James L. Mosley, and Ann T. Chow -- Don't let your clients be defined by instrument results / Mona Lee Pearl, with Phil Van Horn and Jody L. Shields -- Evaluating the manager-subordinate dyad / Mohandas Nair -- 360-degree tool kit : everything you ever wanted to know about 360-degree feedback, but were afraid to ask / Jan M. Schmuckler, Ann M. Gormley, and Bruce Alan Kimbrew -- Building support and engagement for technology initiatives / Kris Taylor -- Consulting opportunities in the nonprofit sector / Phil Van Horn -- Forming TIGERS-hearted teams / Dianne Crampton -- Effective executive coaching : an illustrative case study / Leonard D. Goodstein -- Assessments and coaching : an incongruent pair / Teri-E Belf and Rafael Rivera -- Communicating with professional savvy / Karen A. Travis -- Successful organization development and growing pains / Eric G. Flamholtz and Yvonne Randle -- Team building without time wasting / Marshall Goldsmith and Howard Morgan -- Effective leader-employee relationships in the 21st century / Edwin L. Mouriño-Ruiz -- How can you develop leaders? Let me count the ways! / Lois B. Hart -- Leveraging business data to develop strategic learning solutions / Ajay M. Pangarkar and Teresa Kirkwood.