Business Is a Contact Sport -- The Number-One Fear -- At a Moment's Notice -- The Cs of Communication -- Mastering the Moment -- Business Etiquette -- Beginnings and Endings -- When in Rome -- What to Say -- How to Say It -- Can You Hear Me Now? -- Don't Talk to Strangers -- May I Ask Who Is Speaking? -- What Should I Wear? -- Working a Room -- Just Say a Few Words -- Toasts and Roasts -- Awards and Acceptance Speeches -- After-Dinner Speeches -- Arguments and Apologies -- Conversations -- Job Interviews -- Conferencing -- Panels, Seminars, and Workshops -- Media Interviews -- On Occasion -- New Business Pitches and Product Presentations -- On the Phone -- Rallying the Troops -- E-Mail Etiquette -- Meetings -- Eulogies.
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SUMMARY OR ABSTRACT
Text of Note
"After-dinner speeches, toasts and roasts, product announcements, job interviews, eulogies, new business pitches, media interviews, arguments ... virtually everything we say every day is "off the cuff." Yet how many of us are confident when asked, as we so often are, to just "say a few words"? An estimated 99 percent of what we say is impromptu, which is defined as without preparation or advance thought. Off the Cuff offers that preparation in an easy-to-read, easy-to-reference guide for putting words together to motivate, direct, entertain, and succeed. It will help you learn both basic and advanced skills in solving communication challenges that range from apologies and meetings to introductions and eulogies. Except for those rare moments when we have given a scripted speech, we've been speaking off the cuff our whole lives. Now it's time to learn how to do it easily, effectively, and fearlessly. Book jacket."--Jacket.