عنوان
پدید آورنده
موضوع
رده
HF5415.525 .L39 2004eb
HF5415
.
525
.
L39
2004eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1417526033
(Number (ISBN
1564146952
(Number (ISBN
9781417526031
(Number (ISBN
9781564146953
NATIONAL BIBLIOGRAPHY NUMBER
Number
b735788
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Why customers come back :
General Material Designation
[Book]
Other Title Information
how to create lasting customer loyalty /
First Statement of Responsibility
Manzie R. Lawfer.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Franklin Lakes, NJ :
Name of Publisher, Distributor, etc.
Career Press,
Date of Publication, Distribution, etc.
©2004.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (219 pages)
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 209-211) and index.
CONTENTS NOTE
Text of Note
Introduction; 1. Why Customer Loyalty?; 2. The Story of Customer Loyalty; 3. People Do Business with People; 4. Differentiation; 5. Value and Assurance; 6. Effective Communication; 7. Focus; 8. How Do We Do It?; 9. Empowerment and Accomplishment; A Final Word.
0
SUMMARY OR ABSTRACT
Text of Note
Annotation
Text of Note
Annotation
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
00048277
OTHER EDITION IN ANOTHER MEDIUM
Title
Why customers come back.
International Standard Book Number
1564146952
TOPICAL NAME USED AS SUBJECT
Customer loyalty.
Customer relations.
BUSINESS & ECONOMICS-- Marketing-- Research.
Business & Economics.
Commerce.
Customer loyalty.
Customer loyalty.
Customer relations.
Customer relations.
Marketing & Sales.
(SUBJECT CATEGORY (Provisional
BUS-- 043060
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/343
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
525
Book number
.
L39
2004eb
OTHER CLASS NUMBERS
Class number
F713
.
5
Class number
F713
.
55
System Code
clc
System Code
clc
PERSONAL NAME - PRIMARY RESPONSIBILITY
Lawfer, Manzie R.,1946-
ORIGINATING SOURCE
Date of Transaction
20201203191558.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
