The management of hospitality and tourism enterprises series
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
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Includes bibliographical references and index.
CONTENTS NOTE
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Contemporary cruise operations -- Selling cruises and cruise products -- Maritime issues and legislation -- Cruise geography -- Planning the itinerary -- Working on board -- Customer service -- Managing food and drink operations -- Managing facilities -- Health, safety, and security -- Training and learning on board -- Managing integrated operations.
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SUMMARY OR ABSTRACT
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'Cruise Operations Management' provides a contextualised overview of hospitality services for the cruise industry. The book looks into management issues providing a practical guide for both students and professionals alike.