عنوان
پدید آورنده
موضوع
رده
HF5415.55 .L44 2004eb
HF5415
.
55
.
L44
2004eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
2212850255
(Number (ISBN
9782212850253
NATIONAL BIBLIOGRAPHY NUMBER
Number
b724756
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Gestion de la relation client :
General Material Designation
[Book]
Other Title Information
édition 2005 /
First Statement of Responsibility
René Lefébure, Gilles Venturi.
EDITION STATEMENT
Edition Statement
Éd. 2005.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
[Paris] :
Name of Publisher, Distributor, etc.
Eyrolles,
Date of Publication, Distribution, etc.
©2004.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xxii, 465 pages).
SERIES
Series Title
Solutions d'entreprise
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Bibliogr.: pages 445-451.
Text of Note
Includes bibliographical references (pages 445-452) and index.
OTHER EDITION IN ANOTHER MEDIUM
Title
Gestion de la relation client.
International Standard Book Number
9782212113310
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction-- France.
Customer relations-- France.
Customer services-- France-- Management.
Service industries-- France-- Marketing.
Marketing relationnel-- France.
Relations avec la clientèle-- France.
Relations avec la clientèle-- Gestion, Cas, Études de.
Service à la clientèle-- France.
BUSINESS & ECONOMICS-- Distribution.
BUSINESS & ECONOMICS-- Marketing-- General.
Consumer satisfaction.
Customer relations.
Customer services-- Management.
Fidélisation de la clientèle.
Gestion du marketing.
Marchandisage.
Marketing relationnel.
Relation avec la clientèle.
Service à la clientèle.
Service industries-- Marketing.
GEOGRAPHICAL NAME USED AS SUBJECT
France.
7
(SUBJECT CATEGORY (Provisional
BUS-- 043000
BUS-- 078000
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
55
Book number
.
L44
2004eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Lefébure, René.
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Venturi, Gilles.
ORIGINATING SOURCE
Date of Transaction
20201213053451.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
