عنوان
پدید آورنده
موضوع
رده
HF5415.5 .S4493 2007eb
HF5415
.
5
.
S4493
2007eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1435607775
(Number (ISBN
9781435607774
NATIONAL BIBLIOGRAPHY NUMBER
Number
b723823
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Customer tells :
General Material Designation
[Book]
Other Title Information
deliver world-class customer service by reading your customers' signs and signals /
First Statement of Responsibility
Marty Seldman, C. John Futterknecht, Benjamin S. Sorensen.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
Kaplan Pub.,
Date of Publication, Distribution, etc.
©2007.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xx, 265 pages)
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 251-253) and index.
CONTENTS NOTE
Text of Note
Introduction -- The fundamentals -- The golden rule : treat others the way you want to be treated -- Self-talk : creating a positive attitude -- Listening skills -- Problem solving -- Customers on tilt -- Customer tells -- The platinum rule : treat people the way they want to be treated -- In-the-moment tells : customer reactions -- In-the-moment tells : where the tells are -- In-the-moment tells : responding to tells -- Communication style habits -- Dimensions of the communication styles model -- Four communication styles -- Reading communication styles -- Adapting to styles -- Your most difficult style -- Cultural tells -- Third party tells -- Changing customer service culture -- Creating a customer service culture.
0
OTHER EDITION IN ANOTHER MEDIUM
Title
Customer tells.
International Standard Book Number
9781419596094
TOPICAL NAME USED AS SUBJECT
Customer services.
BUSINESS & ECONOMICS-- Customer Relations.
Customer services.
(SUBJECT CATEGORY (Provisional
BUS-- 018000
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
S4493
2007eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Seldman, Marty.
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Futterknecht, C. John.
Sorensen, Benjamin.
ORIGINATING SOURCE
Date of Transaction
20201209133815.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
