Part 1 Adapting strategies for global competitiveness -- Enhancing global competitiveness -- Organizational change in a competitive world -- Understanding the voice of the customer -- Part 2 Translating customer value elements into products, services, and workflow systems -- Using lean methods to design for process excellence -- Making value flow through a process -- Measuring and improving productivity -- Part 3 Operations planning, management, and control -- Capturing customer demand -- Expanding global capacity -- Using hybrid decentralization to increase productivity -- Integrating demand and supplu through sales and operations planning -- Lean scheduling methods -- Dynamic MRPII -- Strategic inventory management -- Part 4 Collecting, analyzing, and sharing information across a global supply chain -- Agile project management and workflow design -- Integrating Six Sigma methods with operational stategy -- Identifying productivity opportunities with operational assessments -- Executing projects with multicultural teams -- Part 5 Global supply-chain management integration and control -- Increasing organizational competitiveness through standardization.