tools and techniques for achieving profitable key supplier status /
First Statement of Responsibility
Peter Cheverton.
EDITION STATEMENT
Edition Statement
4th ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Philadelphia :
Name of Publisher, Distributor, etc.
Kogan Page,
Date of Publication, Distribution, etc.
2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xvii, 379 pages) :
Other Physical Details
illustrations
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
Foreword; Acknowledgements; Preface; Preface to the fourth edition; About the author; And it was all going so very well ... ; Part 1 Definitions and purpose; Part 2 Analysis: opportunity and value; Part 3 Relationship management; Part 4 Achieving key supplier status; Part 5 Achieving strategic supplier status; Part 6 The value proposition; Part 7 Targeting: customer classification and distinction; Part 8 Making it happen: preparing for KAM; Index.
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SUMMARY OR ABSTRACT
Text of Note
'Key Account Management' is central to any company's sales and marketing strategy. This practical book puts forward a unique yet simple planning methodology for identifying, obtaining, retaining and developing key customers.