Human interactions and relationship-centered caring / Jean Watson and Susan B. Frampton -- Access to information : informing and empowering diverse populations / Candace Ford Gray and Michele A. Spatz -- Healing partnerships : the importance of involving patients, families, and volunteers / Alexandra Harrison, Gail MacKean, and Margaret Cullivan -- Nutrition : the nurturing and healing aspects of food / David L. Katz and F. Nicholas Jacobs -- Spiritual and cultural diversity : inner resources for healing / Steven L. Jeffers and Dennis Kenny -- Integrating complementary and alternative practices into conventional care / David L. Katz and Ather Ali -- Effects of viewing art on health outcomes / Roger S. Ulrich -- Healing environments : creating a nurturing and healthy environment / Kimberly Nelson Montague and Robert F. Sharrow -- Healthy communities : expanding the boundaries of health care / Randall L. Carter and Catherine Whalen -- Building the business case for patient-centered care / Patrick A. Charmel -- The physician-patient relationship in the patient-centered care model / H. Lee Kanter and Steven F. Horowitz -- Adapting patient-centered care to diverse health care settings / Heidi Gil, Wendy W. Peche, and Philip J. Wilner -- Integrating quality and safety with patient-centered care / Carrie Brady and James B. Conway -- Patient-centered care as public policy : the role of government, payers, and the general public / Carolyn M. Clancy, Janet M. Corrigan, and Dwight N. McNeill -- Breaking down the barriers to patient-centered care / Carrie Brady and Susan B. Frampton.