Includes bibliographical references (pages 165-177) and indexes.
CONTENTS NOTE
Text of Note
1. Why emotion, why now? -- 2. Bringing emotion onto the organisational agenda : a century of organisational analysis -- 3. The (over) managed heart -- 4. A sociological understanding of workplace emotion -- 5. Introducing a typology of workplace emotion -- 6. Prescriptive and pecuniary emotion management -- 7. 'Presentational' and 'philanthropic' emotion management -- 8. Mixed feelings.
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SUMMARY OR ABSTRACT
Text of Note
This text explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members.