عنوان
پدید آورنده
موضوع
رده
HF5415.5 .B565 2006
HF5415
.
5
.
B565
2006
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0787980943
(Number (ISBN
9780787980948
NATIONAL BIBLIOGRAPHY NUMBER
Number
b716300
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Chief customer officer :
General Material Designation
[Book]
Other Title Information
getting past lip service to passionate action /
First Statement of Responsibility
Jeanne Bliss.
EDITION STATEMENT
Edition Statement
1st ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
San Francisco, CA :
Name of Publisher, Distributor, etc.
Jossey-Bass,
Date of Publication, Distribution, etc.
©2006.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xi, 302 pages :
Other Physical Details
illustrations ;
Dimensions
24 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 285-286) and index.
SUMMARY OR ABSTRACT
Text of Note
"Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle."--Jacket.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
John Wiley & Sons Inc, Order Processing Dept 432 Elizabeth Ave, Somerset, NJ, USA, 08875, (732)4694400
TOPICAL NAME USED AS SUBJECT
Customer relations-- Management.
Industrial management.
Customer relations-- Management.
Industrial management.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
B565
2006
PERSONAL NAME - PRIMARY RESPONSIBILITY
Bliss, Jeanne.
ORIGINATING SOURCE
Date of Transaction
20201208085015.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
