عنوان
پدید آورنده
موضوع
رده
HF5415.5 .Q857 2005eb
HF5415
.
5
.
Q857
2005eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1845441044
(Number (ISBN
1845442660
(Number (ISBN
9781845441043
(Number (ISBN
9781845442668
NATIONAL BIBLIOGRAPHY NUMBER
Number
b714989
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
QUIS 9 symposium :
General Material Designation
[Book]
Other Title Information
service excellence in management /
First Statement of Responsibility
guest editors, Professor Anders Gustafsson and Professor Bo Evardsson.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Bradford, England :
Name of Publisher, Distributor, etc.
Emerald Group Pub.,
Date of Publication, Distribution, etc.
©2005.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (91 pages)
SERIES
Series Title
Managing service quality an international journal ;
Volume Designation
v. 15, no. 2
CONTENTS NOTE
Text of Note
EDITORIAL ADVISORY BOARD; Guest editorial; Service quality: beyond cognitive assessment; Service quality as an important dimension of brand equity in Swiss services industries; A manufacturer becoming service provider -- challenges and a paradox; Fading customer relationships in professional services; Does customer satisfaction lead to profitability?; E-services and offline fulfilment: how e-loyalty is created; The importance of attitude and appearance in the service encounter in retail and hospitality; Book review
0
SUMMARY OR ABSTRACT
Text of Note
This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Business School at University of Warwick, UK and the Service Research Center at Karlstad University, Sweden.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
01326671
TOPICAL NAME USED AS SUBJECT
Customer services-- Management.
Service industries.
Customer services-- Management.
Service industries.
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
Q857
2005eb
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Evardsson, Bo.
Gustafsson, Anders,1964-
ORIGINATING SOURCE
Date of Transaction
20201208051801.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
