Front cover; Table of Contents; Acknowledgments; Introduction; PART I: QUESTIONS & ANSWERS; PART II: THE BALDRIGE CRITERIA; For Additional Reading; ABOUT THE AUTHOR; The Baldridge Criteria as a System; Back cover.
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SUMMARY OR ABSTRACT
Text of Note
Designed to help businesses understand the criteria for the Malcolm Baldrige National Quality Award, this work offers an explanation about how to use the criteria to improve an organization. It also includes resources for those applying for the award.
OTHER EDITION IN ANOTHER MEDIUM
Title
Pocket guide to the Baldrige Award Criteria.
International Standard Book Number
1420080156
TOPICAL NAME USED AS SUBJECT
Malcolm Baldrige National Quality Award.
Total quality management-- Awards-- United States.