عنوان
پدید آورنده
موضوع
رده
HD30.2 .S478 2009eb
HD30
.
2
.
S478
2009eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0470529067
(Number (ISBN
0470529075
(Number (ISBN
0470529083
(Number (ISBN
6612188707
(Number (ISBN
9780470529065
(Number (ISBN
9780470529072
(Number (ISBN
9780470529089
(Number (ISBN
9786612188701
Erroneous ISBN
0470440589
Erroneous ISBN
9780470440582
NATIONAL BIBLIOGRAPHY NUMBER
Number
b710782
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Service management for dummies /
General Material Designation
[Book]
First Statement of Responsibility
by Judith Hurwitz [and others].
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Chichester :
Name of Publisher, Distributor, etc.
John Wiley [distributor],
Date of Publication, Distribution, etc.
©2009.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xviii, 314 pages) :
Other Physical Details
illustrations.
SERIES
Series Title
--For dummies
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
Service Management for Dummies; About the Authors; Dedication; Authors' Acknowledgments; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; How This Book Is Organized; Part I: Introducing Service Management; Part II: Getting the Foundation in Place; Part III: Service Management Technical Foundation; Part IV: Nitty-Gritty Service Management; Part V: Real Life with Service Management; Part VI: The Part of Tens; Icons Used in This Book; Where to Go from Here; Part I: Introducing Service Management; Chapter 1: Understanding Service Management.
0
SUMMARY OR ABSTRACT
Text of Note
Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.: Define service -- identify what the customer wants, how the business can provide it, and which.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
OverDrive, Inc.
Source for Acquisition/Subscription Address
OverDrive, Inc.
Stock Number
8A9E9C2B-75EE-4284-88C6-5E8FADED6A95
OTHER EDITION IN ANOTHER MEDIUM
Title
Service management for dummies.
International Standard Book Number
0470440589
TOPICAL NAME USED AS SUBJECT
Business enterprises-- Computer networks.
Information technology-- Management.
Business enterprises-- Computer networks.
COMPUTERS-- Management Information Systems.
Information technology-- Management.
(SUBJECT CATEGORY (Provisional
COM-- 039000
DEWEY DECIMAL CLASSIFICATION
Number
658
.
4038011
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HD30
.
2
Book number
.
S478
2009eb
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Hurwitz, Judith.
ORIGINATING SOURCE
Date of Transaction
20201208013345.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
