Eighth ed. combines the two previously separate book of readings and commentary and book of cases into one textbook, with updates and new cases.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
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How to Retrieve Journal Articles from the Internet -- Learning Through the Case Method / Anthony R. Kovner -- A Short History of the Case Method of Teaching / Karen Schachter Weingrod, Duncan Neuhauser -- Overview -- The role of the manager -- Commentary -- The Readings -- Transforming Health Management: An Evidence-Based Approach / Anthony R. Kovner, Jeffrey J. Elton, John Billings -- The Cases -- Case 1: A New Faculty Practice Administrator for the Department of Medicine / Anthony R. Kovner, David M. Kaplan -- Case 2: The Associate Director and the Controllers / Anthony R. Kovner -- Short Case A: Nowhere Job / David Melman -- Short Case B: Manager Morale at Uptown Hospital / Anthony R. Kovner -- Control -- Commentary -- The Readings -- The Quest for Quality and Productivity in Health Services / Vinod K. Sahney, Gail L. Warden -- The Cases -- Case 3: Healthier Babies in Twin Falls, Idaho / Dorothy Shaffer -- Case 4: The Primary Care Instrument Panel at Central Community Health Plan / Duncan Neuhauser -- Case 5: Memo to the Chief of Pediatrics / David Valacer, Jeanne Weber -- Short Case C: CQI at Suburban Hospital / Larry K. McReynolds -- Short Case D: ER at Queens Hospital Center / Anthony R. Kovner -- Short Case E: Sparks Medical Center and the Board of Trustees / Anthony R. Kovner -- Organizational design -- Commentary -- The Readings -- Market-Driven, Focused Healthcare: The Role of Managers / Regina Herzlinger -- The Cases -- Case 6: A Proposal for the Restructuring of Wise Medical Center / Anthony R. Kovner, Louis Liebhaber -- Case 7: Reorganizing Primary Care at Blackwell Medical Center / Anthony R. Kovner -- Case 8: The Future of Disease Management at Superior Medical Group / Helen Nunberg -- Professional integration -- Commentary -- The Readings -- The Drivers of Change / Mary Stefl -- Substance, Form, and Knowing the Difference / David C. Leach, David P. Stevens -- The Challenge for Nursing / Linda R. Cronenwett -- Healthcare Managers in the Complex World of Healthcare / G. Ross Baker -- The Cases -- Case 9: Physician Leadership: MetroHealth System of Cleveland / Anthony R. Kovner -- Case 10: Organization Design for the Breast Service at Easter Medical Center / Chiara del Monaco, James Paul Volcker -- Short Case F: Managing a Difficult Workforce / Hila Richardson -- Short Case G: Complaining Doctor and Ambulatory Care / Anthony R. Kovner -- Short Case H: Doctors and the Capital Budget / Anthony R. Kovner -- Short Case I: Doctors and a New Medical Day Care Program for the Terminally Ill / Anthony R. Kovner -- Short Case J: Average Length of Stay / Anthony R. Kovner -- Adaptation -- Commentary -- The Readings -- Strategic Cycling: Shaking Complacency in Healthcare Strategic Planning / Jim Begun, Kathleen B. Heatwole -- The Cases -- Case 11: In a State of Change: Veterans Affairs and HMOs / J.J. Donellan, A.R. Kovner, C.A. Milbrandt, J. Oliveri, B.L. Bell, D. Anderson, P.J. O'Neil -- Case 12: The Visiting Nurse Association of Cleveland / Duncan Neuhauser -- Short Case K: New Chief of OB-GYN: The Next Three Years / Anthony R. Kovner -- Accountability -- Commentary -- The Readings -- A New Health System and Its Quality Agenda / Donald E. Detmer -- The Cases -- Case 13: A Personal Memorandum on Hospital Experience / Elias S. Cohen -- Case 14: Whose Hospital? / Anthony R. Kovner -- Short Case L: The Conflicted HMO Manager / Anthony R. Kovner -- Short Case M: The Great Mosaic: Multiculturalism at Seaview Nursing Home / James Castiglione, Anthony R. Kovner -- Short Case N: Case of the Crippled Children / Anthony R. Kovner.