The title proper, other title information and statement of responsibility spread into four pages.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
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Includes bibliographical references (pages 159-167) and index.
CONTENTS NOTE
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Finding your zag -- Designing your zag -- Renewing your zag.
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SUMMARY OR ABSTRACT
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The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough--today, companies need "radical differentiation" to create lasting value for their shareholders and customers. --from publisher description.