عنوان

The manager's pocket guide to diversity management /

(Number (ISBN

1281091014

(Number (ISBN

1599967537

(Number (ISBN

6611091017

(Number (ISBN

9781281091017

(Number (ISBN

9781599967530

(Number (ISBN

9786611091019

Erroneous ISBN

0874257611

Erroneous ISBN

9780874257618

Number

b706864

Title Proper

The manager's pocket guide to diversity management /

General Material Designation

[Book]

First Statement of Responsibility

Edward E. Hubbard.

Place of Publication, Distribution, etc.

Amherst, MA :

Name of Publisher, Distributor, etc.

HRD Press,

Date of Publication, Distribution, etc.

©2004.

Specific Material Designation and Extent of Item

1 online resource (viii, 195 pages) :

Other Physical Details

illustrations

Series Title

Managers Pocket Guide Series

Text of Note

Includes bibliographical references and index.

Text of Note

Cover -- TOC36;Table of Contents -- Preface -- Acknowledgments -- CH36;Chapter 158; Assessing Your Skills -- The Managing Diversity Profile -- The Impact of Diversity on Business Performance -- CH36;Chapter 258; What Is Diversity63; -- Definition and Terms -- Primary and Secondary Dimensions -- Diversity Statistics Quiz -- Workplace Trends -- Diversity History and Approaches -- CH36;Chapter 358; The Differences Between Equal Employment Opportunity44; Affirmative Action44; and Managing Diversity -- Confusion of Terms -- Understanding the Differences -- Workplace Diversity Self45;Assessment -- CH36;Chapter 458; Barriers to Diversity -- Prejudice -- Stereotyping and Discrimination -- Ethnocentrism -- Non45;Verbal Communication -- Accepting Differences -- CH36;Chapter 558; Developing Competencies for Managing Diversity -- Introduction -- Awareness -- Cultural Programming -- Knowledge and Understanding -- Behavioral Skills -- Managing Diversity58; A Learning Process -- CH36;Chapter 658; Workplace Applications -- Introduction -- Recruitment47;Selection -- Employee Retention and Development -- Team Building -- Customer Service and Improving Market Share -- CH36;Chapter 758; Working Together Productively -- Introduction -- Partial versus Full45;bodied Listening -- Indirect versus Direct Communication -- Neutrality versus Empathy -- Superiority versus Equality -- Arrogant Certainty versus Flexibility to Learn -- Dealing with Cross45;Cultural Conflict -- CH36;Chapter 858; Diversity and Organizational Change -- Introduction -- Building a Change Strategy for Diversity Management 46; 46; -- Creating a Tactical Diversity Management Plan for Change -- Analyze the Organizations Communications Strategy and Messages -- Find Out the State of the Organization from the Line Perspective -- Create Measures and Key Performance Indicators that Provide Feedback Proactively44; Not Reactively -- Analyze and Evaluate All Supporting Organizational Processes and Practices -- Search for Low Hanging Fruit8221; as well as Set a Plan for the Long45;Term -- CH36;Chapter 958; Management Action Plan -- Introduction -- How Can You Improve63; -- Measuring Progress -- Walking the Talk -- About the Author -- About the Hubbard Diversity Measurement and Productivity Institute -- IDX36;Index -- Last Page.

0

Text of Note

This pocket guide will teach you the skills required to effectively manage a diverse workplace; not because it's the 'right thing to do' or your organization requires it. But because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line. Step-by-step, this interactive workbook will help you: Test your skills in managing diversity; Save management time; Navigate difficult situations Build teamwork; Improve your interpersonal effectivene. Complete the 'Managing Diversity Profile' to examine your current level of skill and get feedback on six key competencies for managing diversity. The book also contains workplace applications for weaving diversity into recruitment and selection, employee retention and development, team building, customer service, market share improvement throughout your organization. Topics include: Differences between EEO, Affirmative Action and managing diversity Barriers to diversity: Prejudice, stereotyping, discrimination and non-verbal communication; Diversity and organizational change; Working together productively; Management action plan. Whether you're ready to launch a new diversity initiative, build a diverse work team or plan a new and innovative product launch, this pocket guide will be an invaluable tool for developing managers and leaders.

Source for Acquisition/Subscription Address

OverDrive, Inc.

Source for Acquisition/Subscription Address

Safari Books Online

Stock Number

230BFA45-4732-44B7-B19A-05F80F03607D

Stock Number

CL0500000116

Title

Manager's pocket guide to diversity management.

International Standard Book Number

9780874257618

Parallel Title

Diversity management

Diversity in the workplace.

Multiculturalism.

Personnel management.

BUSINESS & ECONOMICS-- Human Resources & Personnel Management.

BUSINESS & ECONOMICS-- Workplace Culture.

Diversity in the workplace.

Multiculturalism.

Personnel management.

BUS-- 030000

BUS-- 097000

KJMB

Number

Edition

Class number

Book number

Hubbard, Edward E.

Date of Transaction

20201207220302.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y