Why business relationships stall out and reach a peak -- Schema: is it happening to you? -- What keeps you from getting more business? -- How to unlock new information -- Getting more from your questions -- Think like your customer -- How to hear what others don't -- Are you creating a flow in your conversation? -- Create a sales closing "map," a GPS to gaining commitment -- Reciprocal consideration -- Dealing with customer put-offs -- Just because you know me doesn't mean you are getting more business.