Emotional arenas revisited / Stephen Fineman -- Narratives of compassion in organizations / Peter J. Frost [and others] -- Feeling at work / Lloyd E. Sandelands and Connie J. Boudens -- Relational experiences and emotion at work / Vincent R. Waldron -- Emotion metaphors in management: the Chinese experience / Kathleen J. Krone and Jayne M. Morgan -- Commodifying the emotionally intelligent / Stephen Fineman -- Bounded emotionality at the Body Shop / Joanne Martin, Kathy Knopoff and Christine Beckman -- Aesthetic symbols as emotional cues / Varda Wasserman, Anat Rafaeli and Avraham N. Kluger -- If emotions were honoured : a cultural analysis / Debra E. Meyerson -- Emotional labour and authenticity : views from service agents / Blake E. Ashforth and Marc A. Tomiuk -- Ambivalent feelings in organizational relationships / Michael G. Pratt and Lorna Doucet -- A detectives lot : contours of morality and emotion in police work / Robert Jackall -- How children manage emotion in schools / Gillian Bendelow and Berry Mayall -- Emotion and injustice in the workplace / Karen P. Harlos and Craig C. Pinder.
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SUMMARY OR ABSTRACT
Text of Note
Examines how emotion cannot be separated from thinking, judgement, decision making and other rational organizational processes, reveals through stories, interviews, confessions, ethnographies and observations how feeling and emotion lies at the heart of organizational functioning, discusses research dilemmas and future directions.