عنوان
پدید آورنده
موضوع
رده
HF5415.5 .T477 2009eb
HF5415
.
5
.
T477
2009eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0814414451
(Number (ISBN
9780814414453
Erroneous ISBN
0814414443
Erroneous ISBN
9780814414446
NATIONAL BIBLIOGRAPHY NUMBER
Number
b701290
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
101 activities for delivering knock your socks off service /
General Material Designation
[Book]
First Statement of Responsibility
Performance Research Associates ; Ann Thomas and Jill Applegate.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
American Management Association,
Date of Publication, Distribution, etc.
©2009.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xiv, 367 pages) :
Other Physical Details
illustrations
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
SUMMARY OR ABSTRACT
Text of Note
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and em.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
OverDrive, Inc.
Source for Acquisition/Subscription Address
OverDrive, Inc.
Stock Number
59885597-8FEF-4D4C-B966-EC56D9DE1F9D
OTHER EDITION IN ANOTHER MEDIUM
Title
101 activities for delivering knock your socks off service.
International Standard Book Number
0814414443
PARALLEL TITLE PROPER
Parallel Title
One hundred one activities for delivering knock your socks off service
TOPICAL NAME USED AS SUBJECT
Customer relations-- Management.
Customer services.
BUSINESS & ECONOMICS-- Customer Relations.
Customer relations-- Management.
Customer services.
(SUBJECT CATEGORY (Provisional
BUS-- 018000
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
T477
2009eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Thomas, Ann,1951-
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Applegate, Jill.
CORPORATE BODY NAME - ALTERNATIVE RESPONSIBILITY
Performance Research Associates.
ORIGINATING SOURCE
Date of Transaction
20201207165838.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
