What Are We Measuring? Evaluating Physician-Specific Satisfaction Scores Between Emergency Departments
General Material Designation
[Article]
First Statement of Responsibility
Sharp, Brian; Johnson, Jordan; Hamedani, Azita G.; Hakes, Emilia B.; Patterson, Brian W.
SUMMARY OR ABSTRACT
Text of Note
Introduction: Most emergency departments (ED) use patient experience surveys (i.e., Press Ganey) that include specific physician assessment fields. Our ED group currently staffs two EDs - one at a large, tertiary-care hospital, and the other at a small, affiliated, community site. Both are staffed by the same physicians. The goals of this study were to determine whether Press Ganey ED satisfaction scores for emergency physicians working at two different sites were consistent between sites, and to identify factors contributing to any variation.
SET
Date of Publication
2019
Title
Western Journal of Emergency Medicine: Integrating Emergency Care with Population Health
Volume Number
20/3
PERSONAL NAME - PRIMARY RESPONSIBILITY
Entry Element
Sharp, Brian; Johnson, Jordan; Hamedani, Azita G.; Hakes, Emilia B.; Patterson, Brian W.