عنوان

Designing service machines :

(Number (ISBN

9789811309175

(Number (ISBN

9811309175

Erroneous ISBN

9789811309168

Erroneous ISBN

9811309167

Title Proper

Designing service machines :

General Material Designation

[Book]

Other Title Information

translating principles of system science to service design /

First Statement of Responsibility

Ram Babu Roy, Paul Lillrank, Sreekanth V.K., Paulus Torkki.

Place of Publication, Distribution, etc.

Singapore :

Name of Publisher, Distributor, etc.

Spinger,

Date of Publication, Distribution, etc.

[2019]

Specific Material Designation and Extent of Item

1 online resource

Series Title

Translational systems sciences ;

Volume Designation

15

Text of Note

Includes bibliographical references.

Text of Note

Introduction -- The conceptual tools -- The service machine -- Case studies -- Summary and discussion.

0

Text of Note

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers' and customers' resources.

Source for Acquisition/Subscription Address

Springer Nature

Stock Number

com.springer.onix.9789811309175

International Standard Book Number

9811309167

Industrial management.

Service industries.

COMPUTERS-- Computer Literacy.

COMPUTERS-- Computer Science.

COMPUTERS-- Data Processing.

COMPUTERS-- Hardware-- General.

COMPUTERS-- Information Technology.

COMPUTERS-- Machine Theory.

COMPUTERS-- Reference.

Industrial management.

Service industries.

COM-- 013000

COM-- 014000

COM-- 018000

COM-- 032000

COM-- 037000

COM-- 052000

COM-- 067000

KNS

Number

Edition

Class number

Roy, Ram Babu

K., Sreekanth V.

Lillrank, Paul

Torkki, Paulus

Date of Transaction

20200823224310.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y