Customization-oriented design of product-service system /
General Material Designation
[Book]
First Statement of Responsibility
Wenyan Song.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Singapore :
Name of Publisher, Distributor, etc.
Springer,
Date of Publication, Distribution, etc.
[2019]
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references.
CONTENTS NOTE
Text of Note
Chapter 1. Design framework for customizable product/service system -- Chapter 2. Requirements analysis for customizable PSS -- Chapter 3. Requirements specification for customizable PSS -- Chapter 4. Modularization of PSS -- Chapter 5. Modular configuration for customizable PSS -- Chapter 6. Recommendation of customizable PSS to customers.
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SUMMARY OR ABSTRACT
Text of Note
This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.