عنوان
پدید آورنده
موضوع
رده
HF5415.5 .L83 2015
HF5415
.
5
.
L83
2015
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0073545465
(Number (ISBN
1259252949
(Number (ISBN
9780073545462
(Number (ISBN
9781259252945
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Customer service :
General Material Designation
[Book]
Other Title Information
skills for success /
First Statement of Responsibility
Robert W. Lucas, Principal, Robert W. Lucas Enterprises.
EDITION STATEMENT
Edition Statement
Sixth edition.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
McGraw-Hill Education,
Date of Publication, Distribution, etc.
2015.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xxv, 436 pages :
Other Physical Details
color illustrations ;
Dimensions
27 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 423-425) and index.
CONTENTS NOTE
Text of Note
The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index.
0
SUMMARY OR ABSTRACT
Text of Note
Customer Service Skills for Success addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.
TOPICAL NAME USED AS SUBJECT
Customer services.
Customer services.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
23
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
L83
2015
PERSONAL NAME - PRIMARY RESPONSIBILITY
Lucas, Robert W.
ORIGINATING SOURCE
Date of Transaction
20200822084314.0
Cataloguing Rules (Descriptive Conventions))
rda
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
