عنوان

Global outsourcing discourse :

(Number (ISBN

3319740458

(Number (ISBN

9783319740454

Erroneous ISBN

331974044X

Erroneous ISBN

9783319740447

Title Proper

Global outsourcing discourse :

General Material Designation

[Book]

Other Title Information

exploring modes of it governance /

First Statement of Responsibility

Eleni Lioliou, Leslie P. Willcocks.

Place of Publication, Distribution, etc.

Cham, Switzerland :

Name of Publisher, Distributor, etc.

Palgrave Macmillan,

Date of Publication, Distribution, etc.

[2019]

Specific Material Designation and Extent of Item

1 online resource (297 pages)

Series Title

Technology, Work and Globalization

Text of Note

Intro; Acknowledgements; Contents; List of Figures; List of Tables; 1: Exploring Outsourcing, Governance, and Discourse; Introduction; Global Outsourcing; Case Studies and the Developing Discourse; Conditioning the Discourse: Client Learning and Evolution; The Centrality of Governance; Introducing Discourse; Rationale and Structure of This Book; Chapters of the Book; References; 2: The Study of Information Technology Outsourcing; Introduction; ITO: Research Developments; Towards Multi-sourcing; Relationships as a Major Study Area; Governance of the Relationship; Formal Aspect of Governance

Text of Note

Foucault and IS ResearchConclusion; References; 3: Inside Global Offshore Outsourcing in Insurance; Introduction; Outsourcing Decisions; Client and Supplier Capabilities; Contract (Master Services Agreement and Project Descriptions); Relationship Between LION and FDL; FDL Performance; 4: Inside Global Outsourcing in Banking and Finance; Introduction; Outsourcing Decisions; Outsourcing Objectives; Outsourcing Scope; Supplier Selection; Client and Supplier Capabilities; GIB Capabilities; PV Capabilities; Formal Governance; Intra-group Sourcing Versus Outsourcing: Implications for Governance

Text of Note

Outsourcing PolicyMaster Services Agreement and Project Description(s); Obligations of the Supplier; Reporting Obligations; Communication Obligations; Operational Obligations; Infrastructural Obligations; Regulatory Obligations; Disaster Recovery Obligations; Process Improvement Obligations; GIB's Obligations; GIB's Rights; Acceptance of Service; Service Augmentation; Benchmarking; Monitoring Procedures; Service Levels and Service Level Principles and Reporting; Change Control Procedures; Term and Termination; Reflections on Formal Governance; Relationship Between GIB and PV; PV Performance

Text of Note

Relational Aspects of GovernanceTowards an Integrated Perspective; Interrelations Between Formal and Relational Governance; Further Developments and Critique; Economic and Social Perspectives; Critique; Theory and IT Outsourcing: Transaction Cost Economics; Transaction Cost Economics; The Transaction and Its Attributes; Human Behaviour and Its Attributes; The Theory of Transaction Costs and IS Research; Problematizing the Explanatory Power of Transaction Cost Theory; The Foucauldian Concept of Governmentality; Governmentality Studies in Accounting; Foucault and Power Relations

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Text of Note

The aim of this book is to investigate the discursive power of two original, theoretical lenses when applied to real outsourcing arrangements and phenomena. The Transaction Cost Economics (TCE) and Foucauldian perspectives are brought to bear on five outsourcing relationships in order to test the application of these discourses to rich qualitative data over the outsourcing contractual life-cycle. This will be the first study illustrating the relevance of Foucauldian concepts of governmentality, discourse and power relations to the study of outsourcing arrangements, and will also incorporate the perspectives of both client and supplier organizations. Using discourse analysis, the objective is to critically deconstruct and provide fresh insight into the normative 'outsourcing' discourse that has grown up around global sourcing practices over the last 30 years.

Source for Acquisition/Subscription Address

Springer Nature

Stock Number

com.springer.onix.9783319740454

International Standard Book Number

9783319740447

Contracting out.

Contracting out.

Number

Edition

Class number

Book number

Lioliou, Eleni

Willcocks, Leslie

Date of Transaction

20200823104640.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y