عنوان

Applying behavioural science to the private sector :

(Number (ISBN

3030016986

(Number (ISBN

9783030016982

Erroneous ISBN

9783030016975

Title Proper

Applying behavioural science to the private sector :

General Material Designation

[Book]

Other Title Information

decoding what people say and what they do /

First Statement of Responsibility

Helena Rubinstein.

Place of Publication, Distribution, etc.

Cham, Switzerland :

Name of Publisher, Distributor, etc.

Palgrave Macmillian,

Date of Publication, Distribution, etc.

[2018]

Specific Material Designation and Extent of Item

1 online resource :

Other Physical Details

illustrations.

Series Title

Palgrave pivot

Text of Note

Includes bibliographical references and index.

Text of Note

This book demonstrates how applying behavioural science to commercial problems can effectively help businesses to understand and achieve the best outcomes for their customers. Bringing together theory and practice the author describes how approaches underpinning behavioural science can be adapted to the fast-moving environment of the private sector. The first part of the book discusses the underlying theory and principles behind behavioural science. It outlines the history of the discipline, explaining how behavioural scientists use theories and models of behaviour, and discussing why behaviour is so hard to predict. It then describes how the theory can be applied to designing products, services and interventions. In Part II Rubinstein uses several key case studies to explore the challenges of integrating behavioural science into established practices, considering how to use behavioural science in multidisciplinary teams and why this might be useful. She addresses concerns about the ethics of using behavioural science in this context before describing the value of applying behavioural science to business and how best to realise its potential. This book is a must-read for both practitioners and academics interested in applying the science of behaviour to real-world challenges.

Customer relations-- Psychological aspects.

Organizational behavior.

Private companies.

Psychology, Industrial.

BUSINESS & ECONOMICS / Industrial Management.

BUSINESS & ECONOMICS / Management Science.

BUSINESS & ECONOMICS / Management.

BUSINESS & ECONOMICS / Organizational Behavior.

Organizational behavior.

Private companies.

Psychology, Industrial.

BUS-- 041000

BUS-- 042000

BUS-- 082000

BUS-- 085000

Number

Edition

Class number

Rubinstein, Helena

Date of Transaction

20200823073331.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y